Refund policy

1. All sales are final

When your payment is confirmed, the scripts in your order are added to your account with their full source code, ready to download. A copy cannot be returned once it is on your computer, so we do not offer refunds or exchanges - not for a change of mind, not for a script you no longer need and not for a purchase you have not got round to using. This policy is part of our terms of sale.

2. Why there is no 14-day withdrawal

Consumers in the EU and the EEA normally have 14 days to withdraw from an online purchase. For digital content that is not supplied on a physical medium, that right does not apply once supply has begun, if you gave your express prior consent to that, acknowledged that you lose the right, and received confirmation of the contract on a durable medium (Article 16(m) of Directive 2011/83/EU, as it applies in the country you live in). Our checkout collects all three:

• The checkout does not start until you tick this statement in your basket: "I want my download right away. I understand that I lose my 14-day right of withdrawal once the download is available, so all sales are final and non-refundable."
• The same statement is shown on the Stripe checkout page, next to the button you press to pay.
• We save the statement and the time you accepted it with your order, and repeat both in the order confirmation email we send when the payment is confirmed - the same moment the download becomes available.

If you think the waiver did not validly apply to your order, tell us within 14 days of buying and we will review it under the law that applies to you. Buying for a business? The statutory withdrawal right is a consumer right and does not cover business purchases in the first place.

3. There is no shipping and nothing to send back

Everything sold here is a digital download. There is no physical shipment, no delivery address and no courier, so there is no shipping cost, no return postage and no return window.

4. What we do instead

We would rather make a script work for you. With every script you buy you get:

• Support with installation, configuration and framework questions.
• Bug fixes. If something is broken on a setup the product page lists as supported, we fix it and publish the fix as an update.
• Compatibility help when a framework or a FiveM update breaks something.
• Free updates for as long as we maintain the script, always downloadable from your account.

Before you buy, read the framework and dependency notes on the product page, and ask us if you are not sure it fits your server. That question costs nothing.

5. Faulty, or not as described

Whatever else this page says, you keep your statutory rights when digital content is faulty or does not match its description. Those rights are not limited to 14 days and we do not try to contract out of them. Tell us what is wrong and we will fix it or help you get it running. If we cannot bring the script into line with what was promised within a reasonable time, the law may entitle you to a price reduction or to end the contract and get your money back, and we will honour that.

6. Paid twice, or bought the wrong script by mistake

When you are logged in, the checkout already leaves out scripts you own, and a script that is also in a bundle in the same basket is not charged twice. If you still paid twice for the same thing, or bought the wrong script by mistake, write to us straight away with the order numbers. We look at each case individually - for example whether the files were downloaded and how quickly you told us - but it is a goodwill decision, not a promise, and the answer can be no. If we do refund an order, the scripts in it are removed from your account.

7. How to contact us

Use the support page or email lastresortfivem@gmail.com. Include your order number - it is in your order confirmation email and under Orders in your account - the script, and what went wrong, with your server console output if it is a technical problem. We reply within 72 hours and usually much sooner.

8. Chargebacks

Please talk to us before you dispute a payment with your bank. A chargeback takes weeks and costs the seller a fee whatever the outcome. As soon as a dispute is opened, the scripts from that order are removed from your account. If the dispute is decided in our favour, they come back; if it is not, they stay removed and the licence for them ends.

If your card was used without your permission, or you cannot get an answer from us, disputing the payment is your right and we would rather you used it than stayed stuck.

9. If you disagree with our answer

Come back to us and say so. If you are a consumer, you can also contact the consumer protection authority or the out-of-court consumer dispute resolution body where you live, and nothing on this page removes that right.